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Knowledgebase

• What does "Fatal Error" mean?

  If your printer displays a "Fatal Error" message it means that a problem has occurred requiring you to take action

• How to edit existing templates in Template Manager

  Templates are pre-developed page layouts that can be used to create new documents with a similar design, pattern or style.

• Where can I find the serial number?

  The serial number is a unique sequence of numbers and/or letters which is used to identify your product.

• Where can I find the serial number?

  The serial number is a unique sequence of numbers and/or letters which is used to identify your product.

• Changing the Fuser Unit

  The Fuser can be easily changed, but you must pay careful attention as it can become very hot

• Changing the Transfer Belt

  The Transfer Belt is located underneath the image drums. The following instructions explain how to remove these and change the transfer belt

• Strange error messages appear on the Mac print queue

  Printing is unaffected by this issue

• What driver do I use for Small Business Server 2011?

  Small Business Server is built on Windows Server 2008 R2

• OKI Printer Driver Compatibility with Mac OS X Lion

  Apple released their latest version of Mac OS X called Lion (10.7) in July 2011

• Where can I find the serial number?

  The serial number is a unique sequence of numbers and/or letters which is used to identify your product.

• Where can I find the serial number?

  The serial number is a unique sequence of numbers and/or letters which is used to identify your product.

• Where can I find the serial number?

  The serial number is a unique sequence of numbers and/or letters which is used to identify your product.

• Where can I find the serial number?

  The serial number is a unique sequence of numbers and/or letters which is used to identify your product.

• How to change the image drum

  The printer contains four image drums: cyan, magenta, yellow and black

• Get to know your product

  Learn how to identify the name of your printer and the consumables used in it.

• What is 'K' toner?

  The letter 'K' is generally used to describe BLACK toner or ink

• 

  Installing drivers on Windows 7 via plug and play

  Driver installation on Windows 7 has changed when compared to previous Operating Systems.

• Disable SMB Packet Signing & NTLMv2 for scan to shared folder (CIFS) on a Windows Server 2008 domain controller

  Windows Server 2008 uses SMB packet signing by default & NTLMv2 by default for CIFS authentication, however, some MFPs released before Windows Server 2008 do not support SMB packet signing or NTLMv2. These MFPs are therefore unable to scan to CIFS with the default Windows settings. Disabling the requirement for SMB packet signing and NTLMv2 should allow these MFPs to successfully scan to CIFS on Windows Server 2008.

• Disable NTLMv2 for scan to shared folder (CIFS) on a stand alone Windows Server 2008 machine

  Windows Server 2008 uses NTLMv2 by default for CIFS authentication, however, some MFPs released before Windows Server 2008 do not support NTLMv2 and are therefore unable to scan to CIFS with the default Windows settings. Disabling the requirement for NTLMv2 should allow these MFPs to successfully scan to CIFS on Windows Server 2008.

• Why are the colours printed different from those on the monitor?

  There will always be a difference between the two devices due to the fact that they use different technologies to represent colours.

• Workaround for problems caused by the latest Apple OS X 10.6.8 Update

  After installing the OS X 10.6.8 update, the printer shows status as paused and will not resume

• Where can I find a printer driver for Windows 7?

  Printer and multifunction products connected to PCs running Windows 7

• 

  OKI Printer Driver Compatibility with Windows 7

  It is our aim at OKI that our customers have the best experience with our printers and multifunctional products, when connected to PCs running Windows 7.

• How do I find and resolve Toner Sensor Errors?

  If your printer displays a toner sensor error please check the following...

• How do I find and resolve Toner Sensor Errors?

  If your printer displays a toner sensor error please check the following...

• Unable to scan to CIFs (Windows 7 & Vista)

  Client: Windows 7 or Windows Vista. Domain: Windows 2008 or 2008 R2

• How to change the toner cartridges

• What are all the ports on my printer for?

  On the back of your printer you will see a selection of different ports, ranging from the power socket to network and usb ports and perhaps a parallel port.

• Get to know your product

  Learn how to identify the name of your printer and the consumables used in it.

• How to replace Drum/Toner cartridge

  "Replace Drum/Toner", "Replace EP" or similar will be displayed when the Drum/Toner cartridge needs to be replaced. The Drum/Toner cartridge is a combined unit.

• How to change the image drum

  To maintain the high quality output from your printer, you must prime the new image drum using the priming cartridges supplied.

• How to change the toner cartridges

• How to change the toner cartridge

• How to change the toner cartridge

• How to change the ribbon cartridge

• OKI Printer Driver Compatibility with Snow Leopard

  Apple released their latest version of Mac OS X called Snow Leopard (10.6) in August 2009

• Electromagnetic Compliance (EMC)

  Most OKI products are classified for Class B environments. However the inclusion of certain options can change the rating of some configurations to Class A.

• Scan to CIFS on Windows 7 & Vista - Home Premium, Basic & Starter Editions

  By default, the unit cannot scan to Windows 7 or Vista.

• Scan to CIFS on Windows 7 & Vista - Business, Enterprise & Ultimate Editions

  By default, the unit cannot scan to Windows 7 or Vista.

• Support for SMB digital packet signing

  When scanning to a shared folder on a Windows 2008 based server or client OS the MFP may fail to authenticate with the server.

• Toner Sensor Error

• How do I find and resolve Toner Sensor Errors?

  If your printer displays a toner sensor error please check the following...

• 

  Citrix ready OKI drivers

  OKI Data worldwide is proud to be a member of the Citrix Global Alliance Partner program at the Technology Partner level.

• What types of media are colour Image Drums lifted for when Monochrome printing?

• Authenticating with Secure Protocol

  When setting up the MC860 to use secure protocol, it is vital to specify the name of the secure protocol server in UPPER CASE on the printer.

• Fonts downloaded by SDM do not have the correct typeface ID

  When downloading TrueType fonts with SDM, the typeface identifier is an option by which the font may be chosen.

• What is the "Accounting" feature used for in EFI SendMe?

  .

• What is Black Overprint?

  The industry term Black Overprint enables printing of 100% black characters onto a coloured background without removing the background colour from behind the characters.

• Photo enhance mode in Printer Driver

  A new feature in C3200, C3200n, C5250 & C5450 products is photo enhance mode in the product driver.

• How often should I clean the printer?

  To keep your printer in good operating condition, you are advised to clean it regularly.

• I get a print underrun / overrun error, the output is like a barcode or the text is cropped.

  This problem can sometimes be caused by the cable.

• Changing the fuser Unit

  The Fuser can be easily changed, just follow these simple instructions

• Changing the Transfer Belt

  The Transfer Belt is located underneath the image drums. The following instructions explain how to remove these and replace the transfer belt

• Changing the fuser unit

  Just as simple as changing the toner and can be done in a matter of minutes, just follow these simple steps

• Changing the belt

  Easily change the transfer belt with these simple to follow instructions

• Changing the fuser unit

  The fuser is located inside the printer just behind the four image drum units

• Changing the Transfer Belt

  Easily change the transfer belt using these simple to follow instructions

• Changing the Fuser Unit

  Need to change the fuser unit?  Just follow these simple instructions

• Changing the Transfer Belt

  Follow these simple instructions to change the transfer belt with no fuss

• Toner counters are not being reset when a new toner is installed

  The toner counters will only be reset if a new toner cartridge is installed after the printer has displayed toner low. Installing a new toner cartridge before this message is displayed will have no effect on the counters.

• 

  REPLACING THE BELT UNIT

  The belt unit is located under the four image drums. This unit requires replacement approximately every 50,000 pages.

• 

  Changing the fuser unit

  The fuser is located inside the printer just behind the four image drum units.

• What is the life expectancy of my consumables?

  Ribbon Life: Approximately 3 million characters in Utility mode (re-inking cartridges)

• 

  Changing the transfer belt

  The transfer belt supports the paper as it passes through the printer

• 

  Changing the fuser unit

  The fuser unit inside your Oki colour printer fuses the toner to the paper

• How much toner is saved in "Toner Save" mode?

  If we consider a 500 page A4 job at 5% duty then the results are as follows:

• 

  Changing the Transfer Belt

  Quick and simple guide to changing your Transfer Belt

• 

  Changing the Fuser unit

  Quick and simple guide to changing your fuser

• How do I reset the drum counter?

  After replacing the image drum (see Knowledgebase Article "How do I replace the image drum"), reset the drum counter to keep a correct count of the number of pages printed on the image drum.

• How do I replace the image drum?

  B4100, B4200, B4250 When the drum reaches 90% of its life, a CHANGE DRUM message is displayed in the printer Status Monitor. Also, the Error LED indicator slowly blinks when the image drum requires changing. Change the image drum when the print becomes faint or begins to deteriorate. B4300, B4300N, B4300NPS, B4350 When the drum reaches 90% of its life, a CHANGE DRUM message is displayed in the operator panel LCD. Change the image drum when the print becomes faint or begins to deteriorate.

• How do I reset the fuser unit page counter?

  When you have printed 200,000 pages on your B6100 the fuser unit should be replaced.

• Can I use more than one protocol to print to my printer?

  Yes

• Can I configure my printer with a web browser?

  All Oki Network printers have an internal web server built in which can be used for configuring the device.

• How do I replace the image drum unit?

  If you have dirty print-outs then the image drum may have accumulated toner on it. Press the Select Function key, then the 10/Printer Cleaning One Touch key and the YES key. Your fax machine prints a cleaning page to clean the image drum. Repeat this procedure several times and then check again if you still have dirty print-outs. If this procedure does not solve the problem, your fax machine needs a new image drum unit. Contact your supplier to order one. If the faxes you receive are light or have vertical streaks in them and you are not out of toner, or if your fax machine displays a REPLACE DRUM CART. message, your fax machine needs a new image drum unit. The life of an image drum depends on a number of factors, including temperature and humidity, the type of paper you use, and the number of pages per job. Contact your supplier to order one.

• How do I replace the belt unit?

  The belt unit is located under the four image drums. This unit requires replacement approximately every 50,000 pages.

• How do I replace the fuser?

  The fuser is located inside the printer just behind the four image drum units.

• What is the life expectancy of my consumables?

  The life expectancy of the C7100/C7300/C7500 series printer toner cartridges, image drums, transfer belts and fuser units are listed below.

• Bi-directional communication via Port9100 on TCP/IP

  Some of our printer network cards (NICs) support bi-directional communication via port 9100 on TCP/IP, but not all of them.

• Essential setting in Novel NetWare NDS&Q-Server environment

  When you want to connect your network printer to Novel NetWare by using NDS & Q-Server environment, the following setting is critical:- OkiLAN7100e+ ,7200e, 7300e, 8100e, B83e Printer name Print Server name and its NDS context NDS Tree OkiLAN310e+, OkiLAN320e and OkiLAN3100e Printer Server name and its NDS context NDS Tree name

• What is the life expectancy of my consumables?

• Paper and Envelope Size Guide

  Paper & Envelope sizes

• What should I do if I have replaced the drum but the operator panel still shows "change drum"?

  When you have replaced the image drum unit it is necessary to then reset the drum counter.

• What is the toner capacity of the start-up toner cartridges?

• How do I read the serial number on the EPC and toner?

• What is the life expectancy of consumables used in my printer?

  The life expectancy of C7000series printer toner cartridges, image drums, transfer belts and fuser units are listed below.

• Do I have to reset the counters when I change the image drums?

  No.

• How do I reset the "Change Drum" message?

• How many sheets can be printed on one film ribbon?

• Does my Oki printer support DHCP?

  Yes, Oki Network printers support DHCP for IP address assignment.

• Can I use more than one protocol to print to my printer?

• Can I transfer a file to my printer using FTP?

• Does my Oki printer support BOOTP?

• Which toner and image drum can I use for the OKIFAX 5700/5900?

• The message "Change Toner" is constantly in the display.

• The message "Change Drum" is constantly in the display.

• The LCD shows toner low after being replaced

• How do I reset the Drum Counter?

• How do I change/replace the Image Drum Cartridge?

• I have replaced the drum but the operator panel still shows "change drum". What should I do?

  After the drum has been replaced, the drum counter should be reset.

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